The information that is collected
I take your privacy very seriously. Below is how your personal information is used when you visit the site.
So that I can send your order, or book you into a class, you need to provide me with information such as:
Your name
Email address
Postal address
Payment details
Name/s of the product that you’re ordering.
Other information specific to the transaction, such as if you are requesting a commission
Further information collected may include emails, communication via social media. and analytic records through this website.
What is done with the information collected
Your details are used to:
Provide a service to customers
To give customer support
To comply with legal obligations, such as keeping information about your purchases
Interpreting website analytics data to improve the service provided, this includes date and time this website was visited, page views and location. If you join my mailing list by opting in you will receive communications from me. You can leave at any time by clicking unsubscribe or contacting me.
How the information is shared
Your information is important to me. I only share your personal information for a few reasons, and in limited circumstances, as follows:
To engage third parties to perform functions and provide services, such as Royal Mail when I send out parcels. I only share information that directly relates to these services.
To share information with Squarespace (my web hosting platform) and Paypal (payment processor) as necessary to provide you my services and they have their own Privacy policies. Paypal process payments so your payment details are protected by their systems.
I use Google Analytics to help understand how visitors use the website and to make improvements. You can opt-out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
If the business was to change, such as it being sold or merged, your information may be disclosed as part of that transaction.
To stay compliant with the UK law I may collect, use, retain, and share your information if it is reasonably necessary to share with professionals, such as in the case of a legal or government request.
Your information may be stored through third-party hosting outside the EU, for example with an email service provider in the USA. If, or when, this happens I rely on services that are GDPR compliant.
Note, this website may have links to other websites, these will have their own privacy policies.
In the event of a notifiable data breach, this will be reported to the ICO within 72 hours.
Keeping Data
I keep your personal information only for as long as necessary to provide you with my services and regularly delete what is not needed. However, I am required to retain some information to comply with my legal obligations, to resolve disputes, and to enforce my agreements. I generally keep hold of this data for six years.
Your Rights
You have the right to receive a copy of the personal information I hold about you by contacting me using the information below.
You can also request to update or amend your personal information. Apart from any exceptional circumstances (for example, where the data is stored for legal reasons) your personal information will be deleted upon request.
You can object to:
My processing of some of your information based on my legitimate interests
Receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have a reason to continue using the information, such as for a legality.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Cookies
Cookies are small pieces of text that websites send to your browser when you visit a website. Cookies can improve the browsing experience because they help websites remember preferences and understand how people use different features. This website uses cookies for Performance and Analytics. Cookies help analyse how the services are being accessed and used, and enable me to track performance of the services. For example, cookies are used to see traffic sources, determine if you viewed a page, or see the locality you are visiting from.
If you have any questions or concerns, you may contact me via the form on the contact page.
Contact Details